APPOINTMENTS

WHAT YOU SHOULD KNOW BEFORE YOUR APPOINTMENT

  • All new client appointments include a detailed consultation and a Studio ID Signature Facial. During this time we will review your skin/health history, areas of concern, your current daily skin regimen and lifestyle habits, and your desired goals. After your initial facial, we will carefully curate a plan based on your skin's unique needs, and you will receive trial products to use at home to begin preparing your skin for future treatments.

  • Please bring all of your current skin care products and makeup with you to your first appointment.

  • Please refrain from bringing guests with you to your appointment, as studio space is limited.

  • All appointments require a credit card number at the time your appointment is made. No charges will be made until after the conclusion of your visit.

  • Returning clients who have not been seen in the past 90 days require an updated consultation and must schedule a Studio ID Signature Facial (located under the "New Clients" tab) before scheduling any future facial services.

  • Please Note: Additional chemical exfoliation/chemical peel services are available to established clients who are on a consistent home care regimen and have sufficiently prepared their skin for this advanced form of treatment. These appointments will be scheduled solely by your esthetician.

  • To view full Studio info, please view the Studio Etiquette page.

TAKE THE FITZPATRICK QUIZ

Did you know that your hereditary background plays a huge part of your skin's care? This short quiz will help you understand the link between the way your skin responds to inflammation and how it should be cared for before, during, and after your facial treatments. Click the link below to take the quiz now, and remember to screenshot your results and bring them with you to your appointment!

SCHEDULE YOUR SERVICE

APPOINTMENT CANCELLATION POLICY

To provide the most attentive and exclusive care, and fair scheduling opportunities to all clients, NAVASHALOM SKIN STUDIO’s Cancellation Policy is strictly adhered to:

  • Please plan to arrive 5-10 minutes prior to the start of your appointment. All appointments 60 minutes or more in length are granted a 10-minute grace period, and scheduled services will be completed in full upon arrival. No enhancements may be added. Should you arrive after the 10-minute grace period, your service will either be cancelled, or rescheduled for another date, depending on your therapist's availability, and fees will be assessed. (See Fee Schedule below.)

  • Late arrival to appointments 45 minutes or less in length will result in your appointment being cancelled or rescheduled, depending on your therapist’s availability, and fees will be assessed. (See Fee Schedule below.)

  • In the event that you need to cancel or reschedule your appointment, please provide a minimum of 24 hours advance notice to avoid being assessed a cancellation/rescheduling fee.

  • Failure to show for an appointment without prior notification (no-call/no-show) will result in the assessment of fees equal to the full value of scheduled services.

*All fees must be fully satisfied prior to scheduling any future appointments.

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FEE SCHEDULE – LATE CANCELLATION/RESCHEDULING/NO SHOW

(AFTER 24-HOUR WINDOW EXPIRES):

Reschedule - 50% of scheduled services value

Cancellation - 100% of scheduled services value

No Call/No Show - 100% of scheduled services value

*FEES ARE BASED UPON THE FULL VALUE OF SCHEDULED SERVICES, AND ARE COLLECTED AT THE TIME APPOINTMENT IS EITHER CANCELLED OR RESCHEDULED.

REFUND POLICY

Sales on all services, packages, series, and memberships are final and non-transferrable. Unopened, unused products may be exchanged for a different product of equal or lesser value, or purchase value may be applied to a Studio Product Credit for future use. Exchange of unopened, unused item(s) must be completed within 14 days of original purchase. Shipping fees are non-refundable.