STUDIO ETIQUETTE

GENERAL INFORMATION

NAVASHALOM SKIN STUDIO is located at 15639 Emerald Way, Studio S04 in the Bowie Town Center Sola Salon Studios. All services are available by appointment only, with a one (1) guest maximum per visit. No additional guests will be permitted. Parking is available directly in front of Sola, as well as behind the building, in the lot directly in front of Red Robin.​

 

ARRIVAL AND CHECK-IN

All services begin promptly at the scheduled time. Please arrive 5-10 minutes prior to the start of your appointment to allow for restroom visit, completing any necessary paperwork, and settling in at the studio in preparation for your service.​ There is a 10-minute grace period for all appointments 45 minutes in length or longer. Arriving after this grace period will result in the cancellation of your appointment, and a same-day cancellation fee will be incurred. Any late arrival to appointments 45 minutes or less will result in an immediate cancellation, and a same-day cancellation fee will be incurred. (See Fee Schedule below.)

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ATTIRE

During your Studio visit, you will be in a reclined position for an extended period of time. Please dress in attire that will provide you as much comfort as necessary. You may also feel free to bring a personal blanket if you tend to feel chilly in air conditioned environments as the Studio temperature remains moderately cool.​

 

TECHNOLOGY

The use of electronic devices is prohibited in the treatment room. Please be sure to place all electronic devices in silent mode before the start of your service.

 

PAYMENT

A valid credit card is required to schedule all appointments. Credit cards accepted at the Studio are: Visa, Mastercard, American Express, and Discover. Additional forms of payment include: Apple Pay, Google Pay, and Samsung Pay; Dip, and Swipe payments. Flex Spending Account and Health Savings Account cards are also accepted as payment towards select services.

 

Unacceptable methods of payment include, but are not limited to: checks, and cash exchange platforms such as CashApp, Zelle, Venmo, PayPal, etc. Cash is accepted, however, change will not be provided. Please have exact amount available, including tip (if leaving a tip). Outside of pre-purchased package/series appointments, full payment is due at the time your service is complete.

 

CANCELLATION/RESCHEDULING

In order to provide the most attentive and exclusive care, and fair scheduling opportunities to all clients, NAVASHALOM SKIN STUDIO’s Cancellation Policy is strictly adhered to:

 

• In the event that you need to cancel or reschedule your appointment, please provide a minimum of 48 hours advance notice to avoid being assessed a cancellation/rescheduling fee.

 

• Failure to show for an appointment without prior notification will result in the assessment of a fee equal to the full value of scheduled services. A second failure to show for an appointment, without prior notification, will result in the inability to make any future appointments at NAVASHALOM SKIN STUDIO without prior approval.

 

• The consecutive cancellation of two (2) appointments will result in the inability to make any future appointments at NAVASHALOM SKIN STUDIO without prior approval.

 

*All outstanding fees must be fully satisfied prior to scheduling any future appointments.

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FEE SCHEDULE – LATE CANCELLATION/RESCHEDULING/NO SHOW (AFTER 48-HOUR WINDOW EXPIRES):

Reschedule - 50% of scheduled services value

Cancellation - 100% of scheduled services value

No Call/No Show - 100% of scheduled services value

 

*FEES ARE BASED UPON THE FULL VALUE OF SCHEDULED SERVICES, AND ARE COLLECTED AT THE TIME APPOINTMENT IS EITHER CANCELLED OR RESCHEDULED.